Omnichannel Services and CRM

Omnichannel-Features

• Multichannel: Enjoy Voice, SMS, Web Chat, E-mail, Fax, and Social Channels.
• Contact Management: Manage customer information or keep track of them.
• Agent SoftPhone: can log in to their Queues, and more using sing the Windows Phone bar.
• Real-Time Monitoring: Use the Real-time panels to monitor your Agent’s performances.
• Custom Dashboards: Every Contact Center is unique: build your own custom Dashboards to monitor.
• Automation & Triggers: Make things automatically happen, according to previously defined timing.
• Analytics and Reporting: analyze data and performances through our ready-to-use Reports or more.
• Api Open Channel: Develop your favorite custom channels (social networks, video…) in just a few steps.