Omni-Pro provide a Web-Base CRM allow you to reach out to prospects at the right moment and engage them across every channel.
Multichannel: Enjoy Voice, SMS, Web Chat, E-mail, Fax, and Social Channels.
Contact Management: Manage customer information or keep track of them.
Agent SoftPhone: can log in to their Queues, and more using sing the Windows Phone bar.
Real-Time Monitoring: Use the Real-time panels to monitor your Agent’s performances.
Custom Dashboards: Every Contact Center is unique: build your own custom Dashboards to monitor.
Automation & Triggers: Make things automatically happen, according to previously defined timing.
Analytics and Reporting: analyze data and performances through our ready-to-use Reports or more.
Api Open Channel: Develop your favorite custom channels (social networks, video…) in just a few steps.
Call Center And Data Entry Services
call centers and data entry have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner