Recruitment and training

Omni Pro call center recruitment and training process ensure that our call center is staffed with world-class personnel and manages one of the lowest employee turnover levels in the business.

We start conducts intensive training for candidates selected as call center agents. This is done in order to equip them with the skills required to deal effectively with high-frequency transactional intensity, scalability, and continuous process improvement.

Supervisors play a key role in maximizing the team’s performance.
Specialized training is provided to agent supervisors in all areas towards achieving goals of the organization.